Customer Relationship Manager (CRM)
Emploi Aéronautique - Spatial
Dourdan, 91, Essonne, Île-de-France
SUMMARY Reports to Business Development Director - Aerospace Division. - Leads and owns deliverables with customer specific projects. Identify strategic opportunities for Senior to create value with new customers. - Creates, cultivates and maintains strong customer relationships (both internal and external) throughout all levels of the organization(s). - Participates in the resolution of customer concerns, contract enforcement and analyzes operational processes, escalation procedures and acts as liaison between customers and company departments. ESSENTIAL FUNCTIONS - Manages the customer RFP process from beginning to end, including ensuring Senior is on any relevant customer incoming RFP, presenting opportunities to applicable Senior businesses, coordinating, participating in and submitting RFP responses, maintaining an RFP log. - Manages customer expectations with regard to production capabilities, quality and OTD - while aiding in creating customer inquiry responses from applicable Senior businesses. - Establishes and develops relationships with key stakeholders within new and existing external customers, as well as within internal Senior businesses and support functions. -[...]
